Frequently Asked Questions

SHIPPING & RETURNS

Do you ship internationally?

Yes, we ship worldwide. Shipping is free on orders over €100.

How long does delivery take?

Once your order has been placed, it will be shipped within 24 hours. The total delivery time, including processing, preparation, and shipping, is generally 4 to 9 business days.

Exchange

Exchanging an item is simple. Just click here.

Refund

If you would like to request a refund, you can find all the information you need in our Return & Refund Policy. Click here.

OTHER QUESTIONS

Are payments on your website secure?

Yes, absolutely. All payments on our website are securely processed through Stripe, PayPal, and Klarna. These internationally recognized payment providers use advanced encryption technologies to protect your data. Your full payment information, such as credit card details or bank account information, is never stored on our servers.

Can I pay in a different currency?

Yes. Payments are currently accepted in Euros (€) and British Pounds (GBP).

Can I change my shipping address?

If your order has not yet been shipped, we can usually still change your shipping address. Please contact us as soon as possible by clicking here.