Refund policy
Last updated: July 2026
At KUATAKUTE LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the conditions outlined below.
Return Period
You have 30 days from the date your order is delivered to request a return and refund.
Unfortunately, we cannot accept returns or exchanges after this 30-day period has expired.
Eligibility for Returns
To be eligible for a return, the item must:
- Be unused and unworn.
- Be in its original condition.
- Be returned in its original packaging.
- Not be damaged by the customer.
- Not be a sale or discounted item (unless it arrived damaged or has a manufacturing defect).
We reserve the right to refuse any return that does not meet these requirements.
Non-Returnable Items
The following items are not eligible for return or refund:
- Sale or discounted products.
- Gift cards.
- Products showing signs of use.
- Products returned without their original packaging.
Exception: Sale items may qualify for a refund or replacement if they arrive damaged, defective, or with a verified manufacturing defect.
How to Request a Return
Before returning any item, you must contact our customer support team.
To initiate a return, please email:
Please include:
- Your order number.
- Your full name.
- A description of the issue.
- Photos, if the item is damaged or defective.
Returns sent without prior authorization may be refused.
Refund Process
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method used for the purchase.
Refunds are generally processed within 5 business days after the returned item has been received and approved.
Please note that your payment provider or financial institution may require additional processing time before the funds appear in your account.
Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery so we can evaluate the issue and provide an appropriate solution.
Photos of the product and packaging may be required.
Return Shipping Costs
Unless the return is due to a damaged, defective, or incorrect item, customers are responsible for all return shipping costs.
KUATAKUTE LLC does not provide prepaid return shipping labels.
Original shipping charges are non-refundable.
Exchanges
If you would like to exchange an item, please contact our customer support team before returning your order.
All exchanges are subject to product availability and compliance with the return conditions described in this policy.
Contact Information
KUATAKUTE LLC
8206 Louisiana Blvd NE, Suite A #6377
Albuquerque, NM 87113
United States
Managing Member: Enzo Tranchina
Email: info@wearpeakyblinders.com
Website: https://wearpeakyblinders.com
Employer Identification Number (EIN): 35-2904975