Returns & Refunds Policy

Last updated: September 19, 2026

This Returns & Refunds Policy explains how customers can request returns, refunds and exchanges from HEGOR FASHION.

Return Period

Unless a different period is stated on the applicable product page or required by applicable law, customers may request a return within 30 calendar days of delivery.

Customers should contact us before sending a product back so that we can provide the appropriate return instructions.

Return Conditions

Returned products should generally:

• Be unused and unworn.

• Be in their original condition.

• Include original tags where applicable.

• Include original packaging where applicable.

• Not show damage caused by improper use.

We reserve the right to assess returned products before approving a refund, subject always to mandatory consumer rights.

Non-Returnable Products

Certain products may be excluded from voluntary returns where permitted by law, including:

• Personalized or customized products.

• Hygiene-sensitive products that cannot be resold for health or hygiene reasons after opening.

• Gift cards.

• Products clearly identified as final sale.

Mandatory statutory rights concerning defective, incorrect or non-conforming products are not affected.

How to Request a Return

To request a return, contact:

info@wearshelbyman.com

Please include:

• Your order number.

• Your name.

• The product you wish to return.

• The reason for the return.

• Photographs where the product is damaged, defective or incorrect.

Do not send a return to the business address unless our customer-service team has provided return instructions.

Refunds

Once a returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will normally be issued to the original payment method.

The time required for the refund to appear in your account may depend on the payment provider or financial institution.

Return Shipping Costs

Unless the product is defective, incorrect or applicable law requires otherwise, return shipping costs may be the customer's responsibility.

Original shipping charges may be non-refundable where permitted by applicable law.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, contact us as soon as possible at:

info@wearshelbyman.com

Please provide your order number and photographs showing the issue.

We will review the situation and provide the remedy required under applicable law.

Exchanges

Exchanges are subject to product availability.

If an exchange cannot be provided, we may process an appropriate refund and the customer may place a new order.

Statutory Consumer Rights

Nothing in this Policy limits mandatory consumer rights applicable to customers under French law, European Union law or other applicable consumer-protection legislation.

Contact

HEGOR FASHION
36 Rue Gustave Nordon
54220 Malzéville
France

Email: info@wearshelbyman.com